POLICY, TERMS & CONDITIONS
PLEASE ENSURE YOU READ THROUGH PRIOR TO BOOKING IN ANY SERVICES TO ENSURE YOU MEET THE NECESSARY CRITERIA.
CONFIRMATION OF APPOINTMENT
You will receive an appointment confirmation at the time of booking via email. An SMS confirmation will also be sent 48 hours prior to your appointment.
RESERVATION FEE POLICY
All appointments at ARCH requires a booking fee (deposit).
CANCELLATION & NO SHOW POLICY
At our studio, we value your time and are committed to providing the best possible experience for all our patients. To help us serve everyone efficiently, we kindly ask that you provide at least 48 hours' notice for any cancellations or rescheduling of appointments. Please note that missed appointments or cancellations made with less than 48 hours' notice, will result in the forfeiture of the booking fee. This policy helps ensure that our schedule remains available to accommodate other patients and maintains our commitment to quality care. If you have purchased a package with us, a reservation fee is not required. Please note that late cancellations or no-shows for appointments booked with a package will result in the deduction of one full treatment from your package to compensate for the lost appointment time.
We understand that emergencies, illnesses, and work commitments can arise unexpectedly. We kindly ask our clients to notify us as early as possible in such situations. Please be aware that these policies are at the discretion of management, and exemptions may be considered under certain circumstances.
REFUND POLICY
At ARCH, we have a strict ‘no refund’ policy on all purchases of goods or services if you change your mind. Please be aware that our treatments, services, and packages are non- transferable and cannot be exchanged for other treatments or services. Reservation fees are generally non-refundable; however, they can be retained as a credit on our system for future use.
PAYMENTS
Full payment is required at the time of the appointment. Please note that ARCH gift cards are redeemable on in clinic purchases only.
COMMUNICATION POLICY
By engaging with ARCH services, you agree to receive important pre- and post-care instructions via email. These instructions are essential for ensuring optimal results and the safety of your treatment. It is your responsibility to review and follow these instructions carefully.
If you choose to unsubscribe from ARCH email communications, please be aware that you will no longer receive these vital pre- and post-care instructions. By unsubscribing, you acknowledge that ARCH will not be held responsible for any adverse effects, unsatisfactory results, or complications resulting from your failure to receive, access, or follow the recommended instructions due to your decision to unsubscribe. If, for any reason, you do not receive an email containing your pre- or post-care instructions, it is crucial that you contact ARCH immediately. Our team is available to assist you in resolving any communication issues promptly, ensuring you have the necessary guidance for
your treatment journey.
MINORS, CHILDREN & FRIENDS POLICY
ARCH is a tattooing clinic, and for safety reasons, we kindly ask that you do not bring children to your appointment. It is unsafe to have children in a procedural environment, and our insurance does not cover their presence. Patients are responsible for supervising any children or minors accompanying them. ARCH cannot assume responsibility for any incidents involving unsupervised children. If children are brought to an appointment, the appointment must be rescheduled, and additional fees may apply. Additionally, as a standard policy, family members and friends are generally not permitted into consultation and treatment rooms.
To ensure the highest quality of care and safety, only the patient is allowed into the treatment area unless explicitly cleared by the treating practitioner.
Thank you for your understanding and cooperation.