ARCHCOSMETICS
TERMS & CONDITIONS
PLEASE ENSURE YOU READ PRIOR TO BOOKING ANY SERVICES
ENSURE YOU MEET THE NECESSARY CRITERIA.
CONFIRMATION OF APPOINTMENT
All appointments must be booked via our online system or directly with our team. By booking an appointment via our website, you agree to be legally bound by these terms. A confirmation email will be issued at the time of booking, and an SMS reminder will be sent approximately 48 hours prior to your appointment. Failure to receive the SMS or email does not waive any fees.
It is your responsibility to ensure all booking details are correct.
RESERVATION FEE (DEPOSIT)
A non-refundable booking fee is required to secure all appointments unless otherwise specified (e.g. prepaid packages).
This fee:
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Secures your allocated appointment time for that specific day; and
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Represents a genuine pre-estimate of loss incurred if the appointment is not attended.
This fee will be deducted from the total cost of your treatment. If you cancel, late or do not show up, this fee is forfeited
PAYMENT AUTHORISATION
By booking, you authorise us to store your payment method and to charge:
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The full service value if you fail to attend, and/or
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Any late cancellation fees as outlined above.
If payment fails, you agree to pay an administration fee of $10 plus the outstanding balance within 7 days. Late payments incur interest of 2% per month.
If you dispute a charge with your bank without first contacting us, you agree to pay a $50 dispute processing fee plus all costs incurred by us in reversing the chargeback.
POLICIES
CANCELLATION & RESCHEDULING POLICY
A minimum of 5 days notice is required to cancel or reschedule an appointment longer than 45mins. Cancellations made with less than that period will result in forfeiture of the reservation fee
A minimum of 2 days notice is required to cancel or reschedule an appointment less than 45mins. Cancellations made with less than that period will result in forfeiture of the reservation fee
To cancel or reschedule, you must email archcosmeticsnth@gmail.com Our 24/7 support team will confirm receipt and answer any questions or concerns rights away. Please note your cancellation is not valid until you receive written confirmation
Appointments may be rescheduled once only without penalty where sufficient notice is provided. Any further rescheduling will result in forfeiture of the reservation fee and be considered a new booking with a new reservation fee.
RIGHT TO REFUSE OR CANCEL BOOKINGS
We reserve the right to cancel any booking for operational reasons. If this occurs, you will receive a full refund of any booking fee paid or a free reschedule. We may also refuse future bookings from any client who violates these terms twice or engages in abusive communication.
LATE ARRIVALS
Please ensure you arrive on time. If you fail to arrive within 15 minutes of your scheduled time without prior notice we have a discretion to:
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Shorten your appointment shortened by that length of time but charge you for the full amount of the service fee; or
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Deem the booking forfeited by you as a No Show and charge you accordingly.
If you fail to arrive without prior notice (No-Show) will be charged 100% of the total service cost.
PACKAGES
Where treatments are purchased as part of a pre-paid package: Reservation fees are not required
REFUND POLICY
We do not refund on purchases of services, packages, retail goods, or booking fees for change of mind.
Our treatments, services, and packages are non- transferable and cannot be exchanged for other treatments or services.
Nothing in these terms excludes or limits your rights under the Australian Consumer Law, including guarantees that services will be provided with due care and skill.
We have a discretion to allow credit in certain cases for use within 90 days.
PAYMENTS
Full payment is required at the time of the appointment. Please note that ARCH gift cards are redeemable on in clinic purchases only.
COMMUNICATION POLICY
By engaging with ARCH services, you agree to receive important pre- and post-care instructions via email. These instructions are essential for ensuring optimal results and the safety of your treatment. It is your responsibility to review and follow these instructions carefully.
If you choose to unsubscribe from ARCH email communications, please be aware that you will no longer receive these vital pre- and post-care instructions. By unsubscribing, you acknowledge that ARCH will not be held responsible for any adverse effects, unsatisfactory results, or complications resulting from your failure to receive, access, or follow the recommended instructions due to your decision to unsubscribe.
If, for any reason, you do not receive an email containing your pre- or post-care instructions, it is crucial that you contact ARCH immediately. Our team is available to assist you in resolving any communication issues promptly, ensuring you have the necessary guidance for your treatment journey.
MINORS, CHILDREN & FRIENDS POLICY
For safety and insurance reasons children are not permitted within our premises without our prior permission and under no circumstance are children allowed in consultation and treatment areas. Children must be independently supervised at all times and we will not be liable for any injury suffered within our premises or as a consequence of attending our premises.
Family members and friends are generally not permitted into consultation and treatment rooms without our prior consent. Failure to comply with the above may result in cancellation of your appointment.
To ensure the highest quality of care and safety, only the patient is allowed into the treatment area unless explicitly cleared by the treating practitioner.
AGREEMENT TO TERMS
By clicking “Confirm Booking,” “I Agree,” or completing your payment at checkout, you acknowledge that you have read, understood, and agree to be bound by these terms, including the 100% no show charge and non-refundable booking fee.