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POLICY, TERMS & CONDITIONS

PLEASE ENSURE YOU READ THROUGH PRIOR TO BOOKING IN ANY SERVICES TO ENSURE YOU MEET THE NECESSARY CRITERIA.

Thank you for your interest in our services! We're committed to providing a safe and satisfying experience for all clients. Please ensure you meet all criteria outlined in our Terms and Conditions before booking. If you have any questions regarding eligibility or the services we offer, don’t hesitate to reach out for further clarification or to schedule a complimentary consultation.

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To recap, please consider the following key points:

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  1. Non-Refundable Policy: All booking purchases and e-gift cards are final and cannot be refunded.

  2. Service Refusal Criteria: We prioritize the well-being of our clients and will have to refuse service under specific conditions listed above.​

If you meet our requirements and are ready to proceed, we look forward to serving you!

**Service Refusal Criteria**

For the safety and satisfaction of all clients, we will not provide services if any of the following apply:

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- Consumed alcohol and or caffeine within 24 hours prior to your appointment

- Under 18 years of age (no exceptions, even with parental consent)

- Currently pregnant or breastfeeding

- Taking blood thinners or fish oils (within one week before your booking)

- Had Botox or filler treatments within three weeks of your appointment date

- Diagnosed with Hepatitis or HIV

- Prone to keloid scarring

- Suffer from epilepsy or seizures

- Currently healing from recent surgeries

- Currently taking antibiotics

- Used Accutane in the past 12 months

- On thyroid medication

- Undergoing chemotherapy

- Have a pacemaker or major heart complications

- Allergic to hair dye or makeup products

- Have active skin cancer and or sunburns

Booking Fee

Booking Fee Policy

A non-refundable booking fee is required to secure your appointment. This fee will be deducted from your total balance for the service. Please note the following:

  • If you cancel your appointment for any reason, the booking fee will be forfeited.

  • If you attend your appointment but decide not to proceed with the treatment, the booking fee will also be forfeited.

Thank you for your understanding.

Payment

Please ensure that the remaining balance is settled on the day of your appointment. Payments can be made with either card or cash. However, we do not keep cash on the premises, so if you choose to pay in cash, kindly bring the exact amount. Thank you!

Touch-Up Sessions

Touch-ups are essential for maintaining the longevity of your cosmetic tattoo. Please note that touch-ups are a separate fee (prices and touch up costs are listed on our website) Make sure to book your touch-up within 4-6 weeks after your initial session as beyond  this timeframe, the touch-up will be treated as a full session and full session prices will apply. If you are wanting to change the design (either adding strokes or powder work) please note that any changes in design will add an extra $80 on-top of touch up costs. 

Rescheduling

Please make sure to review our rescheduling policy carefully:

  1. Rescheduling Window: You can reschedule your appointment up to 24 hours before the scheduled time.

  2. Cancellation for Late Rescheduling: If you attempt to reschedule within 24 hours of your appointment, it will be considered a cancellation, and you will forfeit your booking deposit.

  3. Limit on Rescheduling: You are allowed to reschedule your appointment up to two times within a 48-hour window.

  4. Consequences of Third Reschedule: If you try to reschedule a third time within that period, your appointment will be canceled, and your deposit will be forfeited.

If you have any questions or need further clarification, feel free to ask!

No Shows

 If you do not attend your session without prior notice, it will be recorded as a "No Show." You will need to contact us directly to rebook. After two "No Shows," you will be banned from booking future appointments.

Cancellations

Cancellations must be made via email or text. Regardless of circumstances, cancellations will result in the forfeiture of your booking fee.

Late Policy

If you arrive more than 15 minutes late to your appointment, it will be considered a "No Show," and your booking fee will be forfeited. Please plan for extra time to account for traffic and locating our studio. If you arrive early, kindly wait in the designated area.

Photos/Videos

We will take photos and videos before and after your procedure. If you prefer not to have your face used in our marketing materials, please inform our staff in advance.

Solo Appointments

To ensure a calm and safe environment, please attend your appointment alone. Guests, including children, friends, or family members, are not allowed during your session.

Change of Mind

We conduct a thorough pre draw where your facial features will be mapped out and measured to create a unique brow for you. During this process you will have many opportunities to change the shape, thickness and/or design of the brows. Once the tattoo is finalised we  take no responsibility for change of mind.

Healing

You will be supplied with pre and post care instructions emailed to you 5 days prior to your tattoo appointment. Please ensure you read these thoroughly as once you leave the clinic it is your responsibility to care for the tattoo for optimal healing. ARCH and the artists take no responsibility for the healing of your tattoo or the final results as once you leave the facility aftercare is crucial to ensure a satisfactory result and minimise infection risks.   

Previous Work

If you have previous cosmetic tattoo work done by another artist, please send us photos through to our email at archcosmeticsnth@gmail.com before booking to determine whether we can cover or correct it. Please ensure these photos are makeup free, in natural lighting and show front, and side angles of both brows.

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**Please note**: The above terms are non-negotiable and apply to everyone, regardless of individual circumstances.

 

Thank you for taking the time to read our Terms and Conditions. We look forward to welcoming you to our clinic!

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